Safety assistant or Trained companion

Situations may arise in which it is necessary to fly with a companion.

Safety assistant or trained companion

Anyone able to act individually in the event of an emergency can travel without a safety assistant. This means: unfastening your seat belt, leaving your seat and reaching the emergency exit without help. It also includes taking and putting on an oxygen mask and understanding the safety instructions and advice in the event of an emergency.

If you require a companion, they must be over 12 years of age for domestic flights and over 15 years of age for international flights. The companion must be willing and able to understand the safety instructions and to physically assist the person with functional diversity in the event of an emergency.

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Book your extra baggage with Air Europa

Whether your fare includes checked baggage or not, you can easily add extra baggage with Air Europa. You will only need the booking reference or ticket number and the surname of the person travelling.

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Check-in time limit

The time limit for checking in, unless otherwise specified (Lima: 90 min, Caracas: 120 min) will be a minimum of 60 minutes before the scheduled departure of intercontinental flights and 45 minutes for all domestic and European flights.

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Our Offices

If you need assistance or information regarding your flights, you can always contact us through our customer service centre.

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