Flights to and from Colombia with a domestic connection within the country up to and including 24 August 2026
Last updated 17 August 2026
At Air Europa, we would like to express our solidarity with all those affected by the earthquake and offer our support to the communities facing this difficult situation. In order to facilitate travel for our passengers in light of the operational disruptions reported at several airports in Colombia as a result of this event, we have made our change conditions more flexible for tickets issued up to 10 August 2026, with flight dates between 10 and 24 August 2026, to or from Colombia, provided they include a domestic connection within the country with a point of departure or arrival at one of the airports affected by this situation, such as Cali (CLO), Pereira (PEI), Armenia (AXM), Manizales (MZL), Quibdó (UIB), Cartago (CRC), Buenaventura (BUN) and Popayán (PPN).
🔔If your flight is scheduled on or after 25 August 2026, please note:
✅ You do not need to take any action at this stage. Our aim is to communicate any updates as far in advance as possible, and we will keep you informed of any relevant developments.
- Please keep an eye on our official communications and the email address associated with your booking, where we will send any relevant information as far in advance as possible.
- Should any changes occur that affect your journey, we will inform you directly via the email address provided in your booking and on this page.
If your flight was scheduled between 10 and 24 August 2026, to or from Colombia and in connection with a domestic flight within the country, we offer you the following option:
CHANGE OF DATE
Date change (flight operated by Air Europa): Free of charge within the same cabin class up to and including 7 September 2026 or the first day on which seats are available.
CHANGE OF route
Route change: free of charge to/from any airport in Colombia served by Air Europa or its partners, as well as to/from Guayaquil, Quito and Panama, in the same cabin class, up to and including 7 September 2026.
- If you purchased your ticket from a travel agency, please contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
Passengers with flights from Havana (Cuba)
Last updated 17 August 2026
Due to a fuel shortage at José Martí International Airport (HAV), we would like to inform you that, although our flight schedule remains unchanged, flight UX 052 from Havana (HAV) to Madrid (MAD) will be subject to some adjustments and will require a refuelling stop in Punta Cana (PUJ) until 13 September 2026 inclusive.
We apologise for any inconvenience this situation, which is beyond Air Europa’s control, may cause you and thank you for your understanding.
Flights to and from Caracas (CCS) from 24 to 31 August 2026 inclusive
Last updated 28 July 2026
If your flight is scheduled for a date after 23 August 2026:
✅ You do not need to take any action at this stage. We aim to communicate any updates as far in advance as possible and will keep you informed of any relevant developments.
- Please keep an eye out for our official communications and the email address linked to your booking, where we will send any relevant information as far in advance as possible.
- Should any changes affecting your journey arise, we will inform you directly via the email address provided in your booking and on this page.
Furthermore, if your flight is scheduled between 24 and 31 August, we are relaxing the change conditions provided your ticket was issued before 25 June 2026:
- UX071 Madrid (MAD) – Caracas (CCS) from 24 to 31 August 2026 inclusive.
- UX072 Caracas (CCS) – Madrid (MAD) from 24 to 31 August 2026 inclusive.
To help you adjust your travel plans, if you wish, we offer the following options:
CHANGE OF DATE
Date change (flight operated by Air Europa): Free of charge in the same cabin until 31 October 2026, inclusive.
CHANGE OF route
Route change (flight operated by Air Europa): free of charge to/from Medellín, Bogotá or Panama, in the same cabin class, up to and including 31 October 2026.
- If you purchased your ticket from a travel agency, please contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
REQUEST A VOUCHER
If you do not know your travel dates, we offer you the option of saving the ticket price to use as credit for a future purchase (valid for any destination operated by Air Europa, refundable).
Flights to and from Caracas (CCS): change of airport to Valencia (VLN) between 28 July and 23 August 2026
Last updated 28 July 2026
Due to the temporary closure of Simón Bolívar International Airport in Maiquetía, Caracas (CCS) following the earthquakes in the area, and after obtaining the necessary permits, the following flights between Madrid and Caracas (Venezuela) will operate to and from Arturo Michelena International Airport in Valencia (VLN):
- UX071 Madrid (MAD) – Valencia (VLN) on 28 and 30 July and 1, 2, 4, 6, 8, 9, 11, 13, 15, 16, 18, 20, 21, 22 and 23 August 2026.
- UX072 Valencia (VLN) – Madrid (MAD) on 28 and 30 July and 1, 2, 4, 6, 8, 9, 11, 13, 15, 16, 18, 20, 21, 22 and 23 August 2026.
If you already had a flight to or from Caracas on those dates, you do not need to do anything.
- Your connecting flights, if any, are not affected.
- Please check your email and keep your contact details up to date to receive our notification.
We are continuing to work to ensure the continuity of our operations in the future. We will keep you informed of any updates via the email address associated with your booking.
Furthermore, if this option does not suit your needs, the following special conditions have been put in place to enable you to rearrange your journey:
CHANGE OF DATE
Date change (flight operated by Air Europa): Free of charge in the same cabin until 31 October 2026, inclusive.
CHANGE OF route
Route change (flight operated by Air Europa): free of charge to/from Medellín, Bogotá or Panama, in the same cabin class, up to and including 31 October 2026.
- If you purchased your ticket from a travel agency, please contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
REQUEST A VOUCHER
If you do not know your travel dates, we offer you the option of saving the ticket price to use as credit for a future purchase (valid for any destination operated by Air Europa, refundable).
REfund
If your flight has been cancelled and you wish to request a refund:
- If you purchased your ticket at a travel agency, you should contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
New border control system in the EU from 12 October 2025 – Entry/Exit System (EES)
Last updated 13 March 2026
On 12 October 2025, a new European border control system came into operation: the Entry/Exit System (EES).
This system is intended for citizens of countries outside the European Union who are travelling to the Schengen area for short stays.
It is being implemented gradually at the various points of entry.
With the entry into force of the EES, biometric checks and digital registration are being introduced, so it is recommended that you allow a little extra time at border crossings.
If you would like to know more about the EES, you can consult the official website of the European Union and the official website of the Ministry of the Interior.
