Cancellation of tickets under the Israel Consumer Protection Law of 1981
Tickets purchased by a person in Israel under a "long-distance sale transaction," as defined in article 14 of the Israel Consumer Protection Law of 1981, can be cancelled by written notice:
Similarly, if a person categorised as a disabled person, elderly person or new immigrant purchases a ticket under a long-distance sales transaction, as defined in the Israel Consumer Protection Law of 1981, they may cancel the ticket by written notice:
These conditions will apply to any transactions that include a conversation between the supplier and the consumer, including conversations by electronic means of communication. In such a case, the cancellation fee will be NIS 100 or equal to 5% of the ticket price, if this is lower. Otherwise, the usual cancellation fees will apply. All requests for cancellations or refunds under the Israel Consumer Protection Law of 1981 must be made in writing and sent by email to email@example.com. If you have any questions about your cancellation rights under the Israel Consumer Protection Law of 1981, please contact Air Europa by email or fax (as described above) or by telephone at +97237952177
Notice of air passenger rights in Israel
The rights referred to in this document apply in the following circumstances:
You have been denied boarding involuntarily or your flight is delayed by more than two hours beyond its scheduled departure time or cancelled.
I.- DENIED BOARDING:
The airline, as a policy, does not overbook its flights. However, in the unlikely event that a seat is not available for a passenger with a confirmed reservation, we will seek volunteers to surrender their seats in exchange for benefits that we and the volunteer may agree upon before involuntarily denying boarding to other passengers. If there are insufficient volunteers and we deny you boarding involuntarily, you are entitled to the relevant rights set out in this chapter (same as in the event of flight cancelation), unless your boarding has been denied in circumstances where there are reasonable grounds to deny boarding such as reasons of health, safety, security or inadequate travel documentation.
However, if you are involuntarily denied boarding, and you confirm to an alternative flight the airline is entitled to reduce the compensation sets below in section 1 by 50% provided that the delay in the landing time at the final destination compared with the original landing time does not exceed the scheduled arrival time of the original landing time, as follow:
A) Up to 4 hours in respect of all flights of 2,000 km;
B) Up to 5 hours in respect of all flights between 2,000 km and 4,500 km;
C) Up to 6 hours in respect of all flights over 4,500 km.
II.- FLIGHT DELAY BETWEEN 2 AND 8 HOURS:
If your flight has been delayed for two hours or more, but less than 8 hours, beyond its scheduled time of departure, please see sections 2-3 of this document.
III.- FLIGHT CANCELLATION AND DELAYS BY MORE THAN 8 HOURS:
If your flight is cancelled, was brought forward, or delayed by more than 8 hours, you are entitled to the rights set out below (see following sections 1.; 2.; and 3.). As regards your right to compensation, please note that the Airline is entitled to refuse compensation when (the "Exemptions"):
The aforementioned provisions do not apply if you refuse to fly on the alternative flight because the alternative flight was not offered to your travel companion(s) or for reasons of security, religion or medical limitations.
IV. FLIGHT SCHEDULE ADVANCE
If your flight has been brought forward at least 5 hours and less than 8 hours, and you had been notified by the flight operator, organizer, or travel agency less than 14 days before the departure date, you will be entitled to reimbursement in the amount paid for the flight ticket, or alternative flight ticket, according to the passenger choice.
If your flight has been brought forward more than 8 hours, and you had been notified less than 14 days before the departure date, you are entitled for Statutory compensation as stated in section 1, (subject to the Exemptions provided hereinabove) and, in addition, refund of consideration or an alternative flight ticket, according to the passenger’ choice.
The rights that can be entitled, depending on the event that occurred, are as follow:
1.- Right to compensation
If you are involuntarily denied boarding or your flight is cancelled or delayed by eight or more hours with respect to the scheduled departure time, you are entitled to receive, subject to the Exemptions provided hereinabove, the following amount from us:
A) NIS 1,390, in respect of all flights up to 2,000 km
B) NIS 2,220 in respect of all flights up to 4.500 km
C) NIS 3,340 in respect of all flights over 4,500 km
The foregoing compensation will be reduced by 50% provided that the delay in the landing time at the final destination compared with the original landing time does not exceed the scheduled arrival time of the flight originally booked by 2 hours (flights falling under A), 3 hours (flights falling under B) or 4 hours (flights falling under C).
Compensation, if due, will be made within 45 days of receipt of a written request on Customer Relations Dept., [see section Main Addresses]. Compensation will be made by bank transfer or check, or by other means as agreed to in writing by the passenger.
2.- Right to reimbursement or re-routing
If you were denied boarding or your flight is cancelled or delayed at least 8 hours, you may choose between:
a) Reimbursement in the amount paid for the flight ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application; or
b) Re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
c) Re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
If your flight is delayed by at least five hours and you select not to travel, you are entitled to receive reimbursement as set out in point (a) above, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.
If you do not wish to continue with your initial travel plans when there is a delay of at least 5 hours, you may choose reimbursement or rerouting. However, if the flight's delay is due to a protected strike, you will only be entitled to reimbursement and right to care a) and b) below. Where it is not feasible for the Airline to arrange the care set out below, it will reimburse you for your reasonable receipted expenses upon application to the Airline Customer Relations Dept.
Reimbursement in the amount paid for the Flight Ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application.
3.- Right to care
The assistance as described in this section is provided in the event that a flight time of departure is delayed by at least two hours from the scheduled departure.
If your flight has been delayed by at least 2 hours you will be offered free of charge:
a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the aircraft;
b) two telephone calls, telex or fax messages or e-mails;
If your flight has been delayed by 5 hours and less than 8 hours, you will also be offered free of charge, if applicable:
c) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary;
d) transport between the airport and place of accommodation (hotel or other).
Information and Reservation
Telephone: (+34) 911 401 501 (24 hours)
Customer Relations Department
Website: www.aireuropa.com > Do you need help? > Complaints & Suggestions
Address: Air Europa. Customer Relations dpt.
P.O. Box 132. 07620 Llucmajor (Balearic Islands) Spain
Luggage (delay, loss, damage)
Telephone: (+34) 911 360 190 (from Monday to Sunday, 08:00 a.m. – 10:00 p.m.). Spanish mainland time.
Address: Air Europa. Baggage Service.
P.O. Box 430
07080 – PALMA DE MALLORCA (Balearic Islands). Spain
To check in online, you must enter:
- Booking reference or ticket number.
- The first surname of the passenger who wishes to check in. If it has 4 letters or fewer, the second surname must be added.
Blunt, spiked or sharp objects are some of the prohibited items in the aircraft cabin. For more information please see our section on "Prohibited objects".
If you are carrying valuable items in your baggage, you can register this circumstance by making a special value declaration.