Cognitive assistance
At Air Europa we are delighted to guide and assist passengers with cognitive and developmental difficulties by accompanying the passenger to the aircraft door for departure, to the airport exit upon arrival or to connecting flights.
If the passenger is under 12 years of age when travelling on a domestic flight, less than 15 years of age on an international flight or has difficulty understanding the instructions given by Air Europa staff, they will have to fly with a capable companion.
The service is completely free of charge.
You can obtain more information or request the service by contacting our Call Centre.
Sensory assistance
Don't hesitate to contact our Customer Service or airport staff if you require assistance.
Our staff is trained to use communication methods with people with hearing, communication or visual difficulties. It does not necessarily involve knowledge of sign language. If you need it, we will help you to board/disembark or guide you to connecting flights.
Whether your fare includes checked baggage or not, you can easily add extra baggage with Air Europa. You will only need the booking reference or ticket number and the surname of the person travelling.
The time limit for checking in, unless otherwise specified (Lima: 90 min, Caracas: 120 min) will be a minimum of 60 minutes before the scheduled departure of intercontinental flights and 45 minutes for all domestic and European flights.
If you need assistance or information regarding your flights, you can always contact us through our customer service centre.
