See the services available

We adapt to you so you can customise your flying experience. Menus tailored to your needs, book the seat you prefer, personalised Wi-Fi plans, extra luggage, assistance insurance... get it all through our comprehensive, fast and intuitive web.

Questions about Onboard Services

ON DOMESTIC AND EUROPEAN FLIGHTS

Sweet and savoury snacks and a large selection of healthy options for whenever you fancy a bite, and not forgetting our selection of the highest quality Spanish products. Enjoy a variety of snacks that have been specially designed for this season. All with the aim of offering you a unique experience on each of our flights.

*Please note that, as a result of the current health situation due to COVID-19, we are not offering an on board sale service on these flights.

MENU ON TRANSATLANTIC FLIGHTS

Our transatlantic flights include a free menu prepared by our catering service. We also have special menus adapted to the needs of all our passengers. We offer menus that are free of the 14 main allergens and are suitable for the majority of food allergies and intolerances. Special menus must be requested at least 72 hours before the flight by contacting us through Customer Service, Facebook or Twitter.

And now, on our flights to and from America, you can enjoy a new menu that is 30% bigger, made with fresh seasonal produce, and all included in the price of your ticket.

Enjoy a tastier, more complete and balanced meal now on Air Europa flights. And expand it if you want with breakfast, nibbles or a light meal!

For more information, please click the following link: special meals.

MENU FOR MADRID - TEL AVIV - MADRID

Enjoy our menus on the MAD-TLV-MAD route. To book, please contact us through our Customer Service, Facebook or Twitter.

Prices:

  • Kosher Menu: 30 EUR/27 GBP/35 USD/35 CHF
  • Vegetarian Menu: 20 EUR / 18 GBP / 24 USD / 24 CHF
  • Healthy Menu: 20 EUR / 18 GBP / 24 USD / 24 CHF
  • Breakfast: 20 EUR / 18 GBP / 24 USD / 24 CHF

The Wi-Fi service is offered on short and medium-haul flights operated by the new Boeing 737-800, in addition to all long-haul flights. By connecting to the Wi-Fi service, you can access social media, view your emails, shop online, and, of course, use WhatsApp to chat during the flight. All this while flying at over 30,000 feet!

For Spanish or European destinations, the Wi-Fi service is only available for flights lasting over 45 minutes.

Below, we display the available rates and offer a series of tips for maximising your Wi-Fi usage for each rate:

Fare

CHAT

€3

CHAT AND SURF

€8

CHAT AND SURF PLUS

€12

WHATSAPP

UPLOAD PHOTOS  

WEB BROWSING  

SOCIAL MEDIA  

EMAIL  

MUSIC STREAMING    

VPN CONNECTION    

GAMES    

GAME STREAMING

APPLICATION UPDATE

 

HOW DO I CONNECT TO THE WI-FI NETWORK?

After take-off, wait for the plane to reach its cruising altitude (at which point the seatbelt sign will be turned off).  Then, with your electronic device in flight mode, you can connect to the Wi-Fi network called "Ontheair". Once connected, a page will open automatically where you can purchase the best Wi-Fi plan to suit your needs.

Air Europa offers national and international press, our in-flight magazine, as well as the latest selection of films, series, games, entertainment for children, and music.

Access our new on-board entertainment portal

On long-haul flights operated by our B787 or A330 aircraft, passengers can choose from a selection of films, series, and documentaries, which will be different on the outbound and return flights.

All our Boeing 787 have individual entertainment systems with a screen on the seat back in front of you. To find out if the A330 aircraft operating your flight has individual screens, please contact us within 48 hours prior to the flight through our Customer Service, Facebook or Twitter

In addition, if you are travelling on the new B737-800 or A330 aircraft on long-haul, Canary Island or TLV flights, you can enjoy our Streaming Service. This system offers personal and customised entertainment with the option to download a wide range of audiovisual content to your mobile: films, thematic television channels, games and the Moving Map.

For more information on the Streaming Service, click here.

Information and useful links

BUSINESS

Benefits of Business class

From your home, on the plane or at the airport. Enjoy the great advantages of flying Business.

Know more
COMFORT AND WELL-BEING

Greater space for your trip

Enjoy the extra comfort offered by our XL seats.

What's more, we offer you the option of booking up to 2 additional seats for maximum comfort.

Know more
SPECIAL MEALS

Variety of meals on board

Gluten-free? Vegetarian? At Air Europa, we adapt to your dietary needs. 

Know more