Fly as you please

Services

Discover our services and plan your flight experience

We adapt to you so that you can configure each flight to suit you. Menus adapted to your needs, reserve the seat of your choice, personalised wifi plans, extra baggage, assistance insurance... and all through our most complete, fast and intuitive app.

Services

Discover our services and plan your flight experience

  • For your convenience on board, you can choose your seat in advance starting at 5 euros. Book now
  • If you are within the check-in period, usually within the 48h before your flight, you can book it through the manage your booking section while you process your check-in online or directly at the airport. 
  • See the advantages of booking a seat free of charge as part of the SUMA programme.

Enjoy maximum comfort by selecting the seat that best suits your trip:

FLEET BUSINESS ECONOMY XL SEATS
ATR Distance between seats: 79 cm / 31"
Seats: 43 cm / 17"
Distance between seats: 79 cm /31"
Seats: 43 cm / 17"
Distance between seats: 107 cm / 42"
Seats: 43 cm / 17"
E-195 Distance between seats: 79 cm / 31"
Seats: 43 cm / 17"
Distance between seats: 79 cm / 31"
Seats: 43 cm / 17"
Distance between seats: 100 cm / 39"
Seats: 43 cm / 17"
B737 Distance between seats: 79 cm / 31"
Seats: 43 cm / 17"
Distance between seats: 76 cm / 30"
Seats: 43 cm / 17"
Distance between seats: 100 cm / 39"
Seats: 43 cm / 17"
B787 Distance between seats: 142 cm / 56"
Seats: 51 cm / 20"
Distance between seats: 76 cm / 30"
Seats: 46 cm / 18"
Distance between seats: 76 cm / 30"
Seats: 46 cm / 18"

 

Are you flying in Business Class? Select your seat free of charge at any time.

Stay connected to the network on all your long-haul flights and many medium- and short-haul flights thanks to our Wi-Fi service. You can chat, use your social networks, visit your favourite websites and check your email during the flight.

Are you travelling in Business class? You can use a gift voucher* for 10 MB.

* Exclusive voucher for Business Class passengers on long haul and Tel Aviv flights.

 

How to connect

Through satellite connection, our passengers can now view all the information available online, access social networks, make purchases and check email during the flight:

  • DO NOT turn off flight mode and connect to the "Ontheair" Wi-Fi network.
  • Open the browser and go to www.aireuropa-ontheair.com
  • Create your account and choose the plan you want.

 

FEES for FLIGHTS of under 4 hours duration

Fare

message pass 1

€3

social media & surf pass2

€8

smart pass3

€12

WHATSAPP

UPLOAD PHOTOS  

WEB BROWSING  

SOCIAL MEDIA  

EMAIL  

MUSIC STREAMING    

VPN CONNECTION    

GAMES    

GAME STREAMING

APPLICATION UPDATE

 

FEES for FLIGHTS of 4 to 8 hours duration

Fare

message pass1

€6

social media & surf pass2

€21

smart pass3

€30

WHATSAPP

UPLOAD PHOTOS  

WEB BROWSING  

SOCIAL MEDIA  

EMAIL  

MUSIC STREAMING    

VPN CONNECTION    

GAMES    

GAME STREAMING

APPLICATION UPDATE

 

FEES for FLIGHTS of more than 8 hours duration

Fare

message pass1

€10

social media & surf pass2

€25

smart pass3

€35

WHATSAPP

UPLOAD PHOTOS  

WEB BROWSING  

SOCIAL MEDIA  

EMAIL  

MUSIC STREAMING    

VPN CONNECTION    

GAMES    

GAME STREAMING

APPLICATION UPDATE

1 For sending & receiving instant text messages (e.g. WhatsApp/Facebook Messenger/iMessage). No surfing, no chat calls, no streaming.

2 For browsing, social media, messaging and email. No VPN connection, no streaming.

3 High-speed VPN connection, email, browsing, messaging, music streaming and gaming. No video streaming.

 

PAYMENT METHODS

The service fee can be paid by credit or debit card (MasterCard and Visa) and PayPal. 

 

Our recommendations

It is important to deactivate automatic updates on your mobile device during the flight as they can quickly use up a lot of data.

For your purchased data to work properly, we recommend avoiding sharing files or accessing multimedia content.

Some operating systems and web browsers may not work, such as Windows Phone/Internet Explorer Mobile, etc. The Wi-Fi service will be activated once the "fasten the belts" signal is switched off.

The entire Air Europa B737-800 and E-195 fleet features a streaming system.

You can use this system to enjoy a variety of free entertainment options on your personal electronic devices (e.g., mobile phones, tablets, and laptops) with no need to download any apps.

Remember

  • Flight mode must remain activated.
  • Connect to the "Ontheair" Wi-Fi network
  • Open the browser and access www.aireuropa-ontheair.com
  • Select “Entertainment” in the upper menu.
  • Select what you would like to view.

The streaming service is completely FREE and is separate from our onboard Wi-Fi service.

The content will be regularly updated with TV series, games and new documentaries, travel and lifestyle shows, etc.

On Air Europa flights, you will find music and a wide range of audio-visual products such as films, series and documentaries. You can also read national and international newspapers and a selection of magazines.

Access to the Onboard Entertainment portal

Air Europa has modified its boutique service so that you can enjoy the best experience.

  • Enjoy our updated catalogue, where you will find a variety of exclusive products on board.
  • Only payments with cards or applications are allowed.
  • Catalogue available on long-haul flights and flights to/from Tel Aviv.
See our catalogue here

Our Priority Boarding service lets you save time at the airport and avoid queues when checking in and boarding and ensures you'll be able to carry your hand luggage on board.

You can now enjoy this service at every airport we fly to!

 

How does it work?

  • Passengers who wish to purchase the Priority Boarding service can do so through the Air Europa website when booking their flight, at information and sales offices in airports and by calling our customer service.
  • Passengers who wish to take advantage of this service to avoid queues when checking in and boarding will have to pay a service fee (from €8 / $9 / 9 Fr / £8) per flight. On journeys with several legs, this fee must be paid for every flight. This is independent of the flight fare and the destination airport of the flight operated by Air Europa.
  • Both unaccompanied minors and passengers with reduced mobility cannot purchase this type of service as they already have priority boarding the flight. It is also not possible to purchase this service for flights operated by our fleet of ATR aircraft, or for code-share flights not operated by Air Europa.

 

SUMA Customers

  • We remind you that passengers who have an Air Europa SUMA Silver, Gold or Platinum card, as well as Business Class passengers, already benefit from this service at no cost.
  • Both unaccompanied minors and passengers with reduced mobility cannot purchase this type of service as they already have priority boarding the flight. It is also not possible to purchase this service for flights operated by our fleet of ATR aircraft, or for code-share flights not operated by Air Europa.

 

Baggage check with Priority Boarding

  • If you have baggage to check, you can do so at our Business class counters or at the specific counters of the priority boarding service (only at the Madrid airport), but remember that you must first purchase this service on the Air Europa website or at an airport sales office.

Air Europa SUMA customers flying in economy class have the opportunity to enjoy Business class at a very special price.

BUSINESS

Benefits of Business class

From your home, on the plane or at the airport. Enjoy the great advantages of flying Business.

Know more
COMFORT AND WELL-BEING

Greater space for your trip

Enjoy the extra comfort offered by our XL seats.

What's more, we offer you the option of booking up to 2 additional seats for maximum comfort.

Know more
SPECIAL MEALS

Variety of meals on board

Gluten-free? Vegetarian? At Air Europa, we adapt to your dietary needs. 

Know more