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You can exchange the VOUCHER by contacting our customer service and providing the following details:

  • Locator
  • Voucher No.
  • Holder
  • Amount

We also offer the option to redeem them online at www.aireuropa.com

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You can check the VOUCHER usage details here.

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The possibility and cost of changing the route or date of a flight depend on the flight change terms and conditions of the fare selected at the time of purchase. You can check them in  FARE TERMS AND CONDITIONS

You can change the date and time of your flight via MANAGE YOUR BOOKING.

You cannot make the change online if:

  • You have already made changes to your flight before.
  • If the flight has already been checked in.
  • If the reservation has been paid with "Air Europa Suma" Miles.
  • If the reservation is "Multicity" (with three or more flight segments with different origin/destination).

To book, please contact us through our Customer Service, Facebook or X. Alternatively, please contact your travel agent.

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If you wish to confirm or reconfirm your flights, you can contact us through one of the following means, by providing us with your reference number or ticket number: 

  • Facebook. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
  • X. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
  • 24-hour Helpline.
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Tickets issued by Air Europa are non-transferable. Therefore, the name of a ticket holder cannot be changed. 

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You can take the return flight, even if you were unable to make the outbound flight. To do this, you must call our Customer Service team as soon as possible, or contact us through Facebook or X to let us know you will be using the ticket. 

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If you do not receive the booking confirmation email or do not have the booking reference, please call our Customer Service Customer or send us a private message via Facebook or X indicating your booking information (including passenger names and surnames, the email address used to book, and the selected route and dates). 

We recommend you also check your spam folder.

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  • Booking Reference: This is a combination of letters and numbers associated with your booking. The booking reference or booking code used by Air Europa contains 6 characters.
  • Ticket number: number consisting of 13 digits. It always starts with 996 followed by 10 digits.

Here are some examples of valid booking references and ticket numbers:

  • 69PFS7
  • Z9PFS7
  • 9960003469672
  • 9961234567890
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If you have made a spelling mistake when entering the name or surname(s) of a passenger, we strongly recommend that you contact us to correct the error through one of the following channels:

  • Facebook. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
  • X. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
  • SUMA telephone. Office hours: 09:00 to 21:00 (Monday to Friday) and 09:00 to 14:00 (Saturday).
  • 24-hour Helpline.

Free rectification.

 Air Europa tickets are nominative and non-transferable.

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You can add your booking by visiting the Add Booking section.

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You can review your booking information in the manage your booking section.

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Search for the best fare just for you:

You can see the terms and conditions of your fare in the following sections:

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Air Europa offers different rates and services to adapt to the needs of passengers. 

Check our rates and conditions here.

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Take out your travel insurance with the best medical care and cancellation coverage at a great price. To get a quote or to purchase your policy, please visit: Travel insurance

FLIGHT CHANGES

If there is a change to your flights, you must contact us through our Customer Service, Facebook or X. There are two situations:

  • Involuntary changes: if Air Europa changes the flight date and the price of the insurance policy is affected, passengers will not be charged anything.
  • Voluntary changes: in this case, you need to contact us by phone or social media to see if the flight change affects the price of your insurance policy.

FLIGHT REFUND REQUEST (CANCELLATION INSURANCE)

You should contact us by phone of social media to submit a request. Air Europa will process your refund request in accordance with the terms and conditions of the selected airfare. The non-refunded portion must be requested directly from Allianz.

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You can update your booking email by contacting us through the following channels: 

  • Facebook. Office hours: 07:00 to 24:00 (Monday to Friday) and 08:00 to 22:00 (Saturday, Sunday, and public and bank holidays).
  • X. Office hours: 07:00 to 24:00 (Monday to Friday) and 08:00 to 22:00 (Saturday, Sunday, and public and bank holidays).
  • Instagram. Office hours: 07:00 to 24:00 (Monday to Friday) and 08:00 to 22:00 (Saturday, Sunday, and public and bank holidays).
  • 24-hour Helpline.
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Air Europa customers can purchase the Change Option for domestic flights.

WHAT DOES THE CHANGE OPTION LET YOU DO?

  • You can change your flight once up to 2 hours before your flight departure time with no administration costs or penalty fees.
  • If there are no seats available in the same cabin class, you must pay the difference.
  • The Change Option may be used for the outbound and return flight provided that the request is made in the same telephone call.
  • You can change the flight date and route.

GENERAL TERMS AND CONDITIONS

  • The Change Option can only be selected when completing your booking or on the same day of the purchase.
  • The amount payable is per passenger.
  • The Change Option can only be selected for airfares that include changes with penalty fees. However, it can also be included in the no-baggage fare (Lite), even if it does not permit changes.
  • It is non-refundable.
  • The Change Option cannot be purchased for interisland flights.
  • The Change Option can be purchased through our direct sales channels: Web Air Europa, Air Europa Customer Helpline, and Web Falcon Viajes.
  • To use the Change Option, please contact us through our Customer Service, Facebook or Twitter.

PRICE

This product costs:

  • €15
  • 12 GBP
  • 19 USD
  • 160 ARS
  • 12,000 CLP
  • 50 BRL
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 The Air Europa pilots' strike has been called for 1, 2, 4 and 5 May 2023. To find out which flights are affected visit this page.

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Several routes are affected by the Air Europa pilots' strike on 1, 2, 4 and 5 May 2023. To find out which flights are affected visit this page. 

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  • Change in your same cabin to fly within 30 days after the date of your original flight. To do so,  please contact your point of sale or our Air Europa Customer Service.
  • VOUCHER: If you do not know on which date to travel, we offer you the possibility of saving the amount of the ticket to use it as credit for a future purchase (valid for any destination operated by Air Europa). To do so, please contact your point of sale or Request your Voucher here. 
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