A service animal means a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of an individual with a disability or other similar medical condition. Animal species other than dogs, emotional support animals, comfort animals, companionship animals, and service animals in training are not service animals.
The following service animals will be considered as service animals, provided that the accreditation proving their condition as such is submitted:
To begin the process needed to bring your service animal along, you will need to contact our Customer Service at least 48 hours before the flight's departure, or inmediately if you are booking less than 48 hours in advance.
Where will my service animal fly?
You may travel with your service animal on your lap or within your foot space on the aircraft free of charge. The animal may not encroach on another passenger's space.
Service animals must have the relevant supporting documentation. In addition, all documents showing compliance with the customs and health requirements of the countries of transit and destination must be presented before boarding. If evidences are not provided, then the carriage of the animal will be subject to the same conditions required for the carriage of pet animals.
The following forms must be submitted on flights to or from the United States:
Items containing liquids or substances of similar consistency may be carried, with up to a maximum of 10 containers of 100 ml (1 litre in total).
Minors travelling in their own seat may use fastening devices suitable for their age, provided that they are certified and fit the seat.
Blunt, spiked or sharp objects are some of the prohibited items in the aircraft cabin. For more information please see our section on "Prohibited objects". .