Passengers with special needs

MEDICAL CERTIFICATE

• During pregnancy, detailing the following information: fit to fly (for the round trip), the number of days of the pregnancy (based on the date of issue of the certificate), estimated date of birth, first birth or not, single/twin pregnancy, and any pregnancy complications.
• Passengers with physical or mental disabilities (including passengers who travel on a stretcher, require oxygen therapy during the flight, or are accompanied by a service or support animal) who require special attention must present a medical certificate confirming they are fit to fly and sign a liability disclaimer before boarding.
• Passengers with contagious diseases that may pose a direct threat to flight safety.
• Passengers who need to use hypodermic needles for injections in the cabin must present a medical certificate at check-in.

To be considered valid, a medical certificate must be issued within 10 days prior to the scheduled flight departure date.

MEDICAL AUTHORISATION FORM

• Passengers with a questionable physical condition for air travel due to illness, treatment, recent surgery, or any other situation that could affect the stable condition of the passenger during the flight.
• Passengers whose medical condition requires the use of special services, such as a stretcher, oxygen therapy, or any other situation whereby the passenger requires medical assistance or transportation of special medical equipment.

You can download the medical authorisation form here.

For more information, please contact us at the following email address: ssr.ux@air-europa.com

SERVICE ANIMALS

Service animals are trained animals that accompany passengers with special hearing or visual needs. Service animals can be identified by means of ID or other valid documents.

Guide animals can travel in the aircraft cabin provided that an up-to-date vaccination card is carried.

REQUEST AND BOOK

You can obtain more information or book the flight* by contacting us through our Customer Service, Facebook or Twitter. 

*Booking request only available on flights to/from the United States.

To transport a stretcher on an Air Europa flight, the following requirements must be met:

• The duration of the stopover at both the departure and arrival airport must be greater than 90 minutes, which is the required time to assemble and disassemble the stretcher. 
• Nine seats must be reserved and purchased to assemble the stretcher. 
• There must be maintenance technicians at the arrival and departure airports.
• The passenger must be travelling with medical staff.

Passengers with physical or mental disabilities who require special attention will need to present a medical certificate confirming they are fit to fly and to sign a liability disclaimer before boarding.

For more information, please call our Customer Service on 971 92 78 64 or contact us through Facebook or Twitter. 

• Anyone able to act individually in the event of an emergency can travel without a companion. This means: unfastening your seat belt, leaving your seat and reaching the emergency exit without help. It also includes taking and putting on an oxygen mask and understanding the safety instructions and advice in the event of an emergency. 
• If you require a companion, they must be over 12 years of age for domestic flights and over 15 years of age for international flights. The companion must be willing and able to understand the safety instructions and to physically assist the person with functional diversity in the event of an emergency.
• Requests and authorisations for passengers with reduced mobility must be submitted to the Air Europa Special Requirements Department, providing as much information as possible, such as the type of reduced mobility, number of companions, etc. The service must be requested at least 48 hours before the flight departure time.