Check here the Airline Passengers with Disabilities Bill of Rights for flights to/from the United States.
Our commitment
Providing the best service and ensuring accessibility for all passengers Air Europa is our main objective. Our staff is always available to assist anyone who needs it, before boarding, during the flight and at the destination airport.
In order to request the assistance that best suits your needs, please contact our Customer Service Center or through our social networks.
A medical certificate is not required to travel with a leg or arm plaster cast. However, please bear in mind the 48-hour period from the fitting of the cast and, also, the flight duration time.
FOR FLIGHTS UNDER 2 HOURS:
If the cast was fitted within the last 48 hours, it should be opened lengthwise down the middle. This cut can be made at the hospital or by the airport medical service. No medical certificate is required. However, the passenger must sign a disclaimer, which can be obtained at the check-in desks (except for flights to the USA), indicating the date that the cast was fitted.
If the passenger flies after the first 48 hours from the fitting of the plaster cast, it is NOT necessary to sign the disclaimer or provide a medical certificate.
FOR FLIGHTS OVER 2 HOURS:
Within the first 48 hours of the fitting of the cast, the passenger is required to have the plaster cast opened up halfway by means of a longitudinal cut. This can be done at the hospital or by the airport medical service. No medical certificate is required. However, the passenger must sign a disclaimer, which can be obtained at the check-in desks (except for flights to the USA), indicating the date that the cast was fitted.
If the passenger flies after the first 48 hours from the fitting of the plaster cast, it is NOT necessary to sign the disclaimer or provide a medical certificate.
Any passengers with a plaster cast that reaches their waist or covers the entire leg must purchase the required number of seats to keep their leg elevated throughout the flight.
MEDICAL CERTIFICATE
To be considered valid, a medical certificate must be issued within 10 days prior to the scheduled flight departure date.
MEDICAL AUTHORISATION FORM
You can download the medical authorisation form here.
For more information, please contact us at the following email address: ssr.ux@air-europa.com
SERVICE ANIMALS
Service animals are trained animals that accompany passengers with special hearing or visual needs. Service animals can be identified by means of ID or other valid documents.
Guide animals can travel in the aircraft cabin provided that an up-to-date vaccination card is carried.
REQUEST AND BOOK
You can obtain more information or book the flight* by contacting us through our Customer Service, Facebook or Twitter.
*Booking request only available on flights to/from the United States.
To transport a stretcher on an Air Europa flight, the following requirements must be met:
Passengers with physical or mental disabilities who require special attention will need to present a medical certificate confirming they are fit to fly and to sign a liability disclaimer before boarding.
For more information, please call our Customer Service on 971 92 78 64 or contact us through Facebook or Twitter.
ASSISTANCE SERVICE FOR PASSENGERS WITH REDUCED MOBILITY
GUIDANCE SERVICE
Items containing liquids or substances of similar consistency may be carried, with up to a maximum of 10 containers of 100 ml (1 litre in total).
Minors travelling in their own seat may use fastening devices suitable for their age, provided that they are certified and fit the seat.
Blunt, spiked or sharp objects are some of the prohibited items in the aircraft cabin. For more information please see our section on "Prohibited objects". .