Air Europa Suma

You can only have one Air Europa Suma customer Card. Miles are accumulated in a single personal Air Europa Suma account, which is that of the flying passenger, regardless of the reason for the trip, the service used, or who pays for the flight.

You must contact us by phone on 911 360 200 to request the re-issuance and sending of your new Air Europa Suma Card in physical format.
Remember that you can also download it in virtual format on your smartphone through the Air Europa APP.
We will send you the physical Card at no cost, as long as more than 60 days have passed since your last Card request. Otherwise, if the request is made within a period of less than 60 days, it will not be processed and you must submit the request again once the indicated period has passed. This 60-day period does not apply when it is a request for a physical Card because you have accessed a new tier.

Suma Miles: These are the ones earned from buying flights operated by Air Europa or by any of the companies that are part of the SkyTeam alliance or other airline partners that may join. Suma Miles are also those that can be earned by purchasing products or services from our partners.
All the Suma Miles credited to your account can be used for air tickets or for other products and services of the Air Europa Suma Programme.
Tier Miles: These are the ones that allow you to move up to a higher Card tier to reach the Silver, Gold, or Platinum categories. They are accumulated over a period of 12 consecutive months. If during this time you exceed the number of Miles necessary to be promoted to an Air Europa Suma category and have taken 4 flights with Air Europa, you will automatically become part of the new tier.
This category of Miles is only earned with the purchase of flights operated by Air Europa or by any of the SkyTeam Alliance companies. Tier Miles cannot be earned on airlines that are not members of the SkyTeam alliance or on non-airline Partners.

The Air Europa Store is an online platform that allows customers of the Air Europa Suma Programme to earn Suma Miles when making purchases at partner retailers.

To access the Air Europa Store, you must first register with Air Europa Suma and log in with your Air Europa Suma number and password.

Yes, you need to be a member of Air Europa Suma to earn Suma Miles. Once you are a member, you can earn your Miles by accessing and shopping at the online retailers integrated within the Air Europa Store.

Earning Suma Miles by shopping through the Air Europa Store is simple:

1) Log in to Air Europa Suma with your username and password and click on the Air Europa Store.

2) All available retailers will be displayed, sorted by different  categories. 

3) Choose the retailer you prefer and click on the link. Make sure to check the special conditions of each retailer to confirm your purchase is eligible for Suma Miles and to see the number of Suma Miles per euro spent.

4) After clicking, you will be redirected to the retailer’s official website to make your purchase as usual.

5) Pay for your purchase in full using a payment method in your name. If you wish to make another purchase at the same retailer, return to the Air Europa Store and click on the retailer’s link again.

6) Once the purchase is made, the corresponding Suma Miles will be credited within thirty (30) days.

To ensure everything works correctly, it is important that you accept marketing cookies in your browser and on the retailers’ websites (cookies are necessary for us to correctly and automatically track your purchases to confirm they are valid and to credit the corresponding Suma Miles to your account).

Additionally, most of our retailers do not allow us to track purchases made through a mobile app. Purchases must always be made via the retailer’s website.

Yes, you will be redirected to the official website of the retailer you have chosen, and you will buy their products at the same price as if you purchased directly from that retailer outside the Air Europa Store. The difference is that your purchase will earn you Suma Miles.

In this case, you will receive the benefits of that retailer’s loyalty club as well as your Suma Miles.
Make sure you always make your purchase through the Air Europa Store to earn Suma Miles; otherwise, we will not be able to credit them.

Before being redirected to the retailer where you want to shop, you can see the number of Suma Miles you will earn per euro spent at that retailer and for that purchase.

The number of Miles earned per euro spent varies depending on the retailer. Miles are calculated based on the net purchase amount, which is defined as the total amount paid to the retailer minus taxes, gift wrapping, shipping costs, promotional credits, returns, cancellations, and handling fees. Therefore, Suma Miles are calculated on this net amount.

Retailers may offer different amounts of Miles at certain times of the year, for example, during special promotions.

Within the Air Europa Store, you have a Profile section where you can access your purchase history and track all your purchases, as well as the Suma Miles accumulated from your purchases through the store. Each purchase will show the following information:

• Status: pending, approved, or denied

Status update date

• Purchase amount

• Purchase date

• Suma Miles earned

• Total Suma Miles accumulated from all purchases made in the Store.

All retailers are organised by categories: technology, fashion, etc. Select the category you prefer and find the retailer you are looking for.
You can also search for retailers alphabetically. Click on the "View all retailers" button on the main page of the Air Europa Store and sort them alphabetically or by the number of Suma Miles you can earn.
There is also a search bar where you can find a retailer by its full or partial name.

Once your purchase is registered, it will be approved within a maximum of 30 days. At that time, the Miles will be added to your total Suma Miles balance. For ticket purchases, the period will begin from the date of the event.

Sometimes, a purchase may take up to 30 days to appear, as some retailers wait for the return period to end. If, after 30 days from the purchase date, it does not appear in your Profile – Transaction History, but the visit was correctly recorded in the Latest Visits tab, please contact Customer Service. When you call, have your order details ready. For ticket purchases, the period will begin from the date of the event.

The Air Europa Store offers you more than 500 retailers in various categories such as technology, fashion, health, beauty, home, and leisure.

Returns are subject to the return policy of the retailer where the purchase was made.
If you return or cancel a purchase, we must revoke the purchase and the earning of Miles. In the case of a product exchange, the retailer cancels the previous request and replaces it with a new one.

When this happens, the commission earned by the Air Europa Store is cancelled and a new commission is not established, as the retailer has generated a new order that was not made through the Air Europa Store, but directly with the retailer.

Therefore, the retailer does not pay us the commission and we cannot generate Suma Miles for that purchase. If there is any type of cancellation, return, or alteration in the purchase, a payment failure, or if it is a purchase not eligible for Suma Miles and the retailer notifies us, the amount we have added to your Miles balance will be deducted and will appear as a negative balance.
To avoid losing Suma Miles, make sure all returns are final and not exchanges.

The cancellation of purchases will be managed by the retailer where you made the purchase according to their own terms and conditions. Suma Miles will not be earned for cancelled and/or refunded orders. If you cancel a purchase, we reserve the right to deduct the Suma Miles initially earned.

Yes, this can happen, either by their own decision or if the retailer closes. However, we are confident you will find similar retailers where you can earn Suma Miles for your purchases. We are constantly improving the Air Europa Store.

The Suma Miles you earn through purchases at retailers integrated in the Air Europa Store can be used with any of the companies associated with the Air Europa Suma Programme where this option exists, such as Air Europa flights, SkyTeam airlines, hotel chains, car rentals, Amazon discount vouchers, etc.

You can contact us at:

• Phone: (+34) 911 360 200

• Email: suma@aireuropa.com

Customer service hours: Monday to Saturday from 09:00 to 21:00 and Sundays from 09:00 to 14:00

No, the following purchases are not eligible to earn Suma Miles:

• Purchases made with gift cards, vouchers, or credit notes

• Purchases made outside the Internet

• Purchases specifically excluded by the Retailers participating in our Programme (list available in the Retailers section)

When you make a purchase, the Air Europa Store only tracks the transaction to ensure you receive your Suma Miles. The sale is made on the retailer’s website. Most online retailers are secure; to verify, check for SSL (Secure Socket Layer), https, or the Verisign symbol in the browser bar.

Your personal data are secure with us; please refer to our privacy policy.

At Air Europa Suma, we do not share any of your personal information with the brands. Once you click on the retailer you wish to shop with, you leave the Air Europa Store and are subject to the Terms and Conditions and Privacy Policy of the chosen brand and website. Only if you share your personal data with that brand will they be able to interact with you.

Within the Air Europa Store, you have a Profile section where you can access the following personal data registered in the Air Europa Store: Air Europa Suma membership number, name and surname, and email address. This is the same information you have registered in the Air Europa Suma Programme. If you wish to change any of this personal data, please contact the Air Europa Suma Customer Service.